FAQs
Frequent questions
Before the arrival
Visit our website and insert a few information: dates of arrival/departure, number of apartments and guests. You will find all available accommodations and their rates.
You can also contact our customer service from 10:00 AM to 8:00 PM at the +39 02 36758310
Best price guaranteed. Booking is easy and safe without any extra charge as you are directly in contact with our staff. Change your reservation without long waitings on the phone.
Some good reasons to book immediately:
- Free Wi-Fi
- Free Welcome kit
- Free Bottle of water
- Free Upgrade from a standard suite to a deluxe/comfort apartment (if available on booking engine)
We accept payment by credit cards: Visa, Mastercard, Amex, JCB. Bank transfer is accepted, in this case we suggest booking in advance as check-in will be available just after the real accreditation.
No cancellation fees for changes or cancellations within 24hours before the arrival.
Otherwise, a night will be charged in case of changes or no-show.
Specifically for the Salone del Mobile or the Formula One Championship, cancellation is free up to 30 days before the arrival. For guests going to the Milano Fiera, cancellation is free within 7 days before their arrival.
While booking online on our website, pay attention to the terms of cancellation for special offers or holiday packages.
Free Wi-Fi available with fiber, high-speed up to 200 Mb.
Suites and apartments are on the ground floor with a garden and on the second floor with terrace. We will try to do our best to meet your requests according to the accommodations availability.
Cribs available, on demand (just € 20,00) for children up to 2 years old. Limited cribs available, ask for it while booking your accommodation.
- single box € 10,00/night
- medium box € 15,00/night
- double box € 22,00/night
Your pet is welcome here. Extra charges are required una tantum for the whole duration of the journey. The total amount of € 20,00/each is for the cleaning service and we accept 2 small/medium pets, maximum. Please inform us in advance so we can organize everything at the best.
During my stay
HQ Food & Wine will satisfy all your needs. It is the high quality room service created for your business lunch, for your romantic dinner or just for your break with your loved ones. Choose the menu, book it on the guests portal and it will arrive in your room within 60 minutes.
Enjoy a brunch, a happy hour or a dinner. Book during the available slot. Enter the specific section on our website.
Vegan food and other specific diets available on demand.
Tutti i nostri alloggi vengono trattati con sanificazione all’ozono che distrugge virus, batteri, muffe ed acari al 99,00%.
All the accommodations are sanitized with ozone to destroy the 99% of virus, bacteria, moulds and acarus.
After my departure
Contact our customer service to check your data, perhaps there is a mistake in the email address or in the access code. You can also use the form online: www.aparthotelmilanoinn.it
You will receive the deposit within 48 hours from the check-out. Deposit will be blocked, prior to informing the client, just in case of damages. The same could happen in case we find dishes and/or hobs totally dirty. Everything is at your complete disposal and it is free. You have just to give it back clean.
In case the damages entity exceeds the deposit, the extra cost will be charged on the client credit card.
Contacts
You did not find any answers among the FAQ? Use the form online.
ABOUT US
bel soggiornop pulizia, tutto il necessario, ben riscaldata. posizione ottima
il parcheggio coperto non disponibile
Very good Il cuscino era abbastanza alto.
Il cuscino era troppo alto.
Buono Appartamenti carini e ben organizzati
Non c’è l’aria condizionata in tutti gli appartamenti purtroppo, la... Leggi tutto
